TikitDesk is helpdesk software that captures customer emails as tickets, assigns the work, tracks deadlines and keeps your team in sync with Slack and Google Chat.
Free plan available · 15-day trial of paid plans, no credit card required
Illustrative preview with sample data.
When a request has no owner, it gets missed. TikitDesk gives every request a ticket, an owner and a status.
Hi team, our staff can't connect to the VPN since this morning. Could you take a look?
Illustrative preview with sample data.
TikitDesk sends ticket updates to Email, Slack, Microsoft Teams and Google Chat, so your team sees new work without checking another tab.
New ticket: VPN connection issue
Priority: High · Customer: Acme Ltd.
New Ticket · VPN connection issue
New ticket · VPN connection issue
Priority: High
New ticket · VPN connection issue
Priority: High
Illustrative preview with sample data.
Post ticket notifications to a Microsoft Teams channel or a Google Chat space, set up by an admin in Settings.
Teams notifications are one-way: they post into Teams and do not take replies from Teams. Assign to me and Mark Resolved buttons are a Slack feature.
Tickets are created from email or inside TikitDesk. Slack, Teams and Google Chat carry notifications and do not create tickets.
Email notifications keep the assignee and your team informed as a ticket moves.
Switch between Kanban, table, and chat exactly how your team works — every ticket stays in sync across all three, in real time.
| Ticket ID | Subject | Status | Priority | Assignee |
|---|---|---|---|---|
| #TKT-4471 | Fix Payment Gateway Bug Billing · Escalated 2h ago |
Open | High | SR Siddharth Rao |
| #TKT-4468 | Client Onboarding — Zenith Corp Onboarding · Zenith Corp |
Pending | Medium | AM Arjun Mehta |
| #TKT-4462 | Dashboard Analytics Fix Product · Reported by 3 users |
Resolved | Low | PS Priya Shah |
| #TKT-4459 | Update SSL Certificate Infrastructure · Expires in 3 days |
Open | High | NP Neha Patel |
| #TKT-4455 | Email template rendering broken in Outlook Marketing · Client-reported |
Pending | Medium | NP Neha Patel |
Plan tags show where each feature is available.
Never lose a customer request, and always know who owns the work.
See how the work is spread across your team.
Let rules handle the deadlines and the routing.
Know how your support is doing, and keep important actions traceable.
Keep the conversation on the ticket.
Meet your team where they already work.
From your first workspace to resolving tickets faster — one clear step at a time.
Create your organization and invite your first admin.
Add agents, assign roles, and collaborate from one shared workspace.
Connect Email so every customer message automatically becomes a ticket.
Incoming conversations automatically become tickets in one dashboard, ready for your team to prioritize and assign.
Track tickets using Kanban, Table View, internal notes, mentions, SLA timers, and real-time updates.
Close tickets, see pending work and team workload on the dashboard, and keep customers informed.
Whether you're helping customers or supporting your own team, TikitDesk keeps every ticket organized in one workspace.
Track customer issues, organize conversations, assign tickets, and resolve requests faster from one centralized workspace.
Manage technical support requests, incidents, software issues, and employee IT tickets with complete visibility.
What changes when requests become tickets.
15-day free trial, every feature unlocked. No credit card. Questions about limits or billing? See the FAQ.
All ₹ prices include GST. Pay by UPI, card or netbanking.
Perfect for solo consultants and small teams getting started.
Best for: 1 to 2 people with a low ticket volume.
No credit card required
The sweet spot for growing agencies that need power without the bloat.
Best for: teams of 3 or more that need SLA deadlines, a Knowledge Base and audit logs.
15-day free trial. No credit card required.
For larger teams that need Routing Rules, Internal Team Chat and API access.
Best for: bigger teams that need email auto-assign, an API or internal team chat.
No credit card required. Questions? Talk to us
Pricing is per agent (a person who works on tickets). Your clients never need a paid seat.
Switching from another tool? vs Freshdesk · vs Zendesk · vs Zoho Desk
One focused product for agencies and small support teams. Basics such as 2FA and Slack are in every plan, not upsells.
Export everything (CSV or JSON) any time: just email support@tikitdesk.com. On every plan.
Two-factor sign-in, hashed passwords and login protection come with the free plan too.
Automated daily database backups, kept for 14 days. Details on the Security page.
New customers can get a full refund of their first paid payment within 15 days. See the Refund Policy.
UPI, cards and netbanking for ₹ plans, cards for $ plans. ₹ prices include GST.
What is in place today, stated plainly.
Control what each team member can see and do.
Every user can turn on 2FA. Included in every plan.
HttpOnly, SameSite and Secure session cookies, plus CSRF tokens on forms.
HSTS, Content-Security-Policy, nosniff, Referrer-Policy and Permissions-Policy.
Slack button clicks are signature-checked with replay protection.
See what changed on a ticket and who changed it (Professional and Scale).
Passwords are stored hashed, and repeated failed sign-ins trigger rate limits and temporary lockouts.
Automated daily database backups, kept for 14 days.
Request a full export or deletion of your data any time. Deleted tickets are removed for good after 30 days in Trash.
Everything you need to know about TikitDesk.
See how your team could run support with less chaos. Start your 15-day free trial, no credit card required.
Free plan available · No credit card required